Why Is This Dentist Outranking Mine? A Local Business Directory Investigation

You’re scrolling through Google, searching for “dentist near me,” and there it is again—that same competitor sitting pretty in the top three results. Your practice has better reviews, newer equipment, and honestly, you’ve been in business longer. So what gives? Here’s the thing: local search rankings aren’t just about who’s the best dentist; they’re about who plays the local SEO game better. And a massive chunk of that game happens in business directories you might not even know exist.

This investigation will pull back the curtain on why some dental practices dominate local search results while others languish on page two (the digital equivalent of nowhere). We’ll dissect the directory factors, profile optimisation techniques, and tactical decisions that separate the top-ranked practices from everyone else. By the end, you’ll have a roadmap to close those ranking gaps and start appearing where your potential patients are actually looking.

Local Directory Ranking Factors Analysis

Let me explain something that trips up most dental practice owners: Google doesn’t just look at your website when deciding who ranks where. The search engine is constantly cross-referencing your business information across hundreds of directories, citation sources, and data aggregators. Think of it like a massive fact-checking operation—and if your facts don’t line up, you’re in trouble.

According to BrightLocal’s investigation into local dental rankings, citation consistency and directory presence play a more marked role than many practitioners realise. The dentists outranking you? They’ve likely nailed these fundamentals while you’ve been focusing solely on your Google Business Profile.

Citation Consistency Across Platforms

Right, so what’s a citation? It’s any online mention of your practice’s name, address, and phone number—collectively called NAP data in the industry. Sounds simple, doesn’t it? But here’s where it gets messy.

Your competitor might list their practice as “Smith Family Dentistry” on one directory, “Smith Family Dental” on another, and “Dr. John Smith, DDS” on a third. Google sees these variations and gets confused. Are these three different businesses or one? When in doubt, Google downgrades all of them. The practice that maintains “Smith Family Dentistry” exactly the same way across 50+ directories? That’s the one climbing the rankings.

I’ll tell you a secret: most dental practices have citation inconsistencies they don’t even know about. Someone registered your business on Yelp years ago using an old phone number. A former employee submitted your details to a healthcare directory with a typo. A data aggregator pulled information from your website before you updated your address. These ghosts of citations past are haunting your rankings right now.

The practices outranking you have likely conducted citation audits using tools like Moz Local, BrightLocal, or Whitespark. They’ve systematically identified every mention of their business online and either corrected or claimed those listings. It’s tedious work—proper boring, actually—but it’s the foundation of local SEO success.

NAP Data Accuracy Assessment

Now, back to our topic. NAP accuracy goes beyond just consistency; it’s about having the correct information everywhere. Your competitor moved offices two years ago and updated every single directory within a month. You moved six months ago and… well, you updated your website and Google Business Profile and called it a day.

Guess what? There are still 30+ directories pointing patients to your old location. Some patients show up at the wrong address, get frustrated, and leave negative reviews. Others just book with a competitor who’s easier to find. Your rankings suffer because Google sees conflicting location data and doesn’t trust your business information.

Here’s a practical example from my experience with dental clients: One practice in Manchester couldn’t figure out why their local rankings tanked after relocating. Turned out their old address was still listed on 47 different directories, including major ones like Thomson Local and Yell.com. Once we systematically updated those citations, their rankings recovered within six weeks.

The dentist outranking you has probably invested in professional citation management or spent countless hours manually updating their information. They understand that NAP accuracy isn’t a one-time task—it’s ongoing maintenance. Directories get acquired, databases get merged, and information gets overwritten. Quarterly audits are the norm for top-ranking practices.

Directory Authority and Domain Strength

Not all directories are created equal, mate. A citation from Healthgrades carries more weight than one from a random local directory someone created in their spare bedroom. Google evaluates the authority of the source when assessing your citations.

Your competitor has likely prioritised getting listed on high-authority directories specific to healthcare and dentistry. We’re talking about platforms like the British Dental Association directory (if you’re UK-based), RateMDs, Vitals, and Zocdoc. These aren’t just citation sources—they’re trusted healthcare resources that Google values highly.

Based on my experience, dental practices that focus on quality over quantity with their directory presence consistently outperform those with hundreds of low-quality citations. Ten citations from authoritative healthcare directories trump 50 citations from generic business listings every time.

Domain strength matters because Google uses it as a trust signal. When a high-authority site like Web Directory lists your practice with accurate information, it reinforces your legitimacy. When a sketchy directory with a spam score of 80% lists you, it might actually hurt your rankings.

Category Selection Impact

You know what’s funny? Most dental practices don’t realise that category selection in directories can make or break their visibility. Your competitor isn’t just listed under “Dentist”—they’ve strategically chosen categories like “Cosmetic Dentist,” “Emergency Dental Service,” and “Pediatric Dentist” based on their actual service offerings.

Google Business Profile allows you to select one primary category and up to nine additional categories. The dentist ranking above you has probably maxed out those categories with relevant options. They’re appearing in search results for “teeth whitening,” “dental implants,” and “children’s dentist” because they’ve told Google (and every directory) that they offer those specific services.

Here’s where it gets calculated: some categories are more competitive than others. If you’re a general dentist competing in a saturated market, adding specialised categories like “Dental Implants Periodontist” or “Cosmetic Dentistry” can help you rank for less competitive, higher-intent searches. It’s about finding your niche within the broader category.

The practices dominating local search have conducted keyword research to understand what potential patients are actually searching for, then matched their category selections to those search terms. They’re not guessing—they’re using data from Google Search Console, keyword research tools, and patient intake forms to identify the most valuable categories.

Business Profile Optimisation Gaps

So, what’s next? Let’s talk about the elephant in the room: your business profiles themselves. You might have claimed your listings, but claiming isn’t optimising. The dentist outranking you has gone ten steps further, filling out every field, uploading every photo, and crafting descriptions that actually convert searchers into patients.

Most dental practices treat their Google Business Profile like a digital business card—basic info and maybe a photo or two. Top-ranking practices treat it like a full marketing channel. They’re posting updates weekly, responding to every review within 24 hours, and using features like Google Posts and Q&A sections to their advantage.

Keyword Placement in Business Descriptions

Let me explain something that sounds manipulative but is actually just smart marketing: your business description needs to include the keywords your potential patients use when searching. Not keyword stuffing—that’s rubbish and Google will penalise you—but natural, helpful language that happens to include relevant search terms.

Your competitor’s description probably reads something like: “We’re a family-friendly dental practice in [City Name] specialising in cosmetic dentistry, dental implants, and emergency dental care. Our experienced team provides gentle, pain-free treatment for patients of all ages.”

Notice what they’ve done there? They’ve included location, service keywords, and patient benefit language all in one concise paragraph. Your description that says “We provide excellent dental care” isn’t giving Google or potential patients any useful information.

According to a dental SEO case study from My Social Practice, practices that optimised their business descriptions with calculated keyword placement saw ranking improvements within weeks. The key was balancing SEO with genuine patient communication.

Honestly, the best business descriptions answer the questions patients are asking: What services do you offer? Where are you located? What makes you different? Who do you serve? When you answer these questions using the language your patients use, the keywords take care of themselves.

Service Area Definition Strategies

Here’s the thing about service areas: they’re more nuanced than you think. If you’re a dental practice with a physical location, you can’t just claim the entire county as your service area and expect Google to show you everywhere. The algorithm is smarter than that.

The dentist outranking you has probably defined their service area strategically based on actual patient data. They’ve looked at where their patients come from, identified the neighbourhoods and postcodes that generate the most business, and focused their service area definitions therefore.

For Google Business Profile, you have two options: show your address and serve customers at your location, or hide your address and define a service area. Most dental practices show their address since patients visit them. But the service area definition still matters for rankings in nearby areas.

That said, being too broad hurts your rankings. If you’re in central Birmingham and claim to serve all of West Midlands, Google dilutes your relevance for any specific location. The practice that focuses on “serving Edgbaston, Harborne, and Selly Oak” will outrank you in those specific neighbourhoods every time.

Attribute and Feature Completeness

You know those little details on your Google Business Profile like “wheelchair accessible,” “accepts new patients,” or “offers emergency services”? Your competitor has filled out every single one. You’ve filled out… maybe three?

Google uses these attributes as ranking signals and as filters for search results. When someone searches “wheelchair accessible dentist near me,” Google only shows practices that have marked themselves as wheelchair accessible. If you are accessible but haven’t indicated it, you’re invisible to those searchers.

Based on my experience, profile completeness correlates strongly with ranking performance. It’s not that any single attribute is a massive ranking factor, but the cumulative effect of having a 100% complete profile signals to Google that you’re an active, legitimate business that cares about providing accurate information.

The practices dominating local search treat their business profiles like living documents. They’re constantly adding new photos (Google loves fresh content), posting updates about special offers or new services, and proactively answering common questions in the Q&A section before patients even ask them.

Another aspect that’s often overlooked: services lists. Google allows you to add specific services with descriptions. Your competitor has probably added 20+ services with keyword-rich descriptions. You’ve added… “General Dentistry” and called it done. Each service you add is another opportunity to rank for specific search queries.

Review response rate is another completeness factor. The dentist outranking you responds to every review—positive and negative—usually within 24 hours. You respond to… maybe half of them, when you remember. Google sees active engagement as a signal of a well-managed, customer-focused business.

Content Quality and Engagement Metrics

Now, let’s talk about something that separates good directory listings from great ones: the quality and depth of your content. Your competitor isn’t just filling out forms—they’re creating compelling narratives that make potential patients choose them over you.

Photo Strategy and Visual Content

I’ll tell you a secret: photos are one of the most underutilised ranking factors in local search. Google explicitly states that businesses with photos receive more clicks and engagement than those without. Yet most dental practices upload a logo, maybe a photo of the building, and stop there.

The practice outranking you has uploaded photos of their reception area, treatment rooms, staff members, before-and-after treatment results (with patient permission, obviously), equipment, and even the surrounding neighbourhood. They’re telling a visual story that builds trust before a patient ever walks through the door.

According to a local dental clinic SEO case study, practices that implemented comprehensive photo strategies saw important increases in profile views and click-through rates. One practice increased their organic traffic by 231% partly through visual content optimisation.

But here’s where it gets interesting: Google uses image recognition technology to understand what’s in your photos. If you upload generic stock photos, Google knows. If you upload authentic photos of your actual practice, Google knows that too. Authenticity wins.

Review Generation and Management

You know what’s frustrating? Seeing a competitor with 200+ reviews while you’re sitting at 30. Reviews are a massive ranking factor—Google has confirmed this repeatedly. But it’s not just about quantity; it’s about velocity, recency, and response rate.

The dentist outranking you has a systematic review generation process. They ask every patient for feedback, make it easy with direct links, and follow up with a friendly reminder email. You ask… occasionally, when you remember, and hope patients leave reviews on their own.

Here’s the brutal truth: most patients won’t leave reviews unless you ask. And asking effectively requires a system. Top-ranking practices use tools like Podium, Birdeye, or even simple automated email sequences to request reviews after appointments. They’ve made it part of their standard operating procedure.

Review responses are equally necessary. When you respond to reviews—especially negative ones—you’re showing potential patients how you handle problems. The practice that responds professionally and empathetically to a complaint demonstrates better customer service than one that ignores it or responds defensively.

Engagement Signals and User Behaviour

This is where things get a bit technical, but stay with me. Google tracks how users interact with your business listing. Do they click through to your website? Do they call you directly from the listing? Do they request directions? These engagement signals tell Google whether your listing is relevant and valuable.

Your competitor’s listing probably generates more engagement because it’s more complete, more compelling, and more trustworthy. When Google sees that users consistently choose their listing over yours, it reinforces their ranking position. It becomes a self-fulfilling prophecy: higher rankings lead to more visibility, which leads to more engagement, which leads to even higher rankings.

Based on my experience, practices can influence these engagement signals through deliberate optimisation. Adding a clear call-to-action in your business description, using high-quality photos that showcase your practice, and maintaining an active presence with regular posts all encourage users to engage with your listing.

The click-through rate from your listing to your website is particularly important. If 100 people see your listing but only 2 click through, Google interprets that as low relevance. If your competitor gets 20 clicks from 100 impressions, they’re signalling higher value. This is where compelling business descriptions and professional photos make a tangible difference.

Technical Directory Factors

Right, let’s get into the weeds a bit. There are technical factors at play in directory rankings that most dental practices never consider. Your competitor might have hired an SEO consultant who understands these nuances, giving them an edge you didn’t even know existed.

Schema Markup and Structured Data

Schema markup is code you add to your website that helps search engines understand your business information better. It’s like giving Google a cheat sheet about who you are, what you do, and where you’re located. The dentist outranking you probably has LocalBusiness schema, MedicalBusiness schema, and possibly even HealthAndBeautyBusiness schema implemented on their site.

When you implement schema markup correctly, Google can pull information directly from your website to verify and strengthen your directory listings. It’s another trust signal that says, “Yes, this business is legitimate and consistent across the web.”

Here’s a basic example of what LocalBusiness schema looks like:

<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "Dentist",
"name": "Your Practice Name",
"address": {
"@type": "PostalAddress",
"streetAddress": "123 High Street",
"addressLocality": "London",
"postalCode": "SW1A 1AA"
}
}
</script>

Most dental practices don’t have this implemented. Your competitor does. That’s part of why they’re outranking you.

Directory Backlink Quality

Not all directory links are equal in SEO value. Some directories pass strong link equity to your website, while others are essentially worthless from an SEO perspective. The practice outranking you has likely focused on building citations in directories that offer dofollow links from high-authority domains.

Honestly, this is where directory selection becomes intentional rather than just checking boxes. A citation from a healthcare-focused directory with a Domain Authority of 60+ is worth more than 20 citations from generic local directories with DA scores below 20.

That said, you need both. The high-authority directories boost your SEO directly through link equity. The lower-authority directories still contribute to citation consistency and local relevance signals. It’s about balance and prioritisation.

Mobile Optimisation Across Listings

Here’s something most practices overlook: how do your directory listings look on mobile devices? More than 60% of local searches happen on mobile, and Google prioritises mobile-friendly experiences. If your phone number isn’t clickable, if your address doesn’t link to maps, if your photos don’t load properly on mobile—you’re losing potential patients.

The dentist outranking you has probably tested their directory listings on multiple devices and browsers to ensure everything works flawlessly. They’ve made sure the “call now” button is prominent, the directions link works correctly, and the booking system (if they have one) is mobile-responsive.

Competitive Intelligence and Market Positioning

You know what separates the practices that dominate local search from those that struggle? They treat SEO as competitive intelligence, not just a marketing tactic. They’re constantly monitoring what their competitors do, identifying gaps, and exploiting opportunities.

Competitor Directory Analysis

Your competitor has probably conducted a thorough analysis of where other top-ranking dentists are listed and made sure they’re present on all those same directories. It’s not rocket science—it’s systematic research and execution.

You can do this yourself. Search for your main keywords and look at the top three ranking competitors. Use tools like Moz Local or Whitespark to identify where they have citations that you don’t. Create a spreadsheet and start claiming or building those citations systematically.

Based on my experience, most dental practices find 20-30 citation opportunities they were completely unaware of just by analysing their top three competitors. These aren’t obscure directories—they’re often major platforms that the practice simply never thought to claim.

Niche Directory Opportunities

Here’s where creative thinking pays off. While everyone focuses on the obvious directories like Google, Yelp, and Facebook, your competitor might have found niche healthcare directories that generate actual patient referrals. We’re talking about directories for specific demographics (like seniors or families with young children) or specific services (like cosmetic dentistry or orthodontics).

For instance, if you specialise in paediatric dentistry, being listed on parenting forums, school district resources, and family-focused directories might give you an edge that general dental directories can’t provide. The practice outranking you in the “children’s dentist” category has probably identified and claimed these niche listings.

According to research on children’s dental care, specialised practices that position themselves correctly in niche directories see better conversion rates than those relying solely on general dental directories. It’s about reaching patients where they’re already looking for specific solutions.

Local Link Building Strategies

The practice outranking you probably isn’t just building directory citations—they’re building genuine local links. They’re sponsoring little league teams, partnering with local businesses, and getting mentioned on community websites. Each of these local links reinforces their relevance for local search queries.

Local link building is more art than science. It requires genuine community involvement and relationship building. But the SEO benefits are substantial. A link from your local chamber of commerce, a mention in a local news article about free dental days for underprivileged children, or a partnership with a local school—these all signal to Google that you’re an integral part of the community.

Future Directions

So, what’s next? The local search environment is constantly evolving, and the strategies that work today might need adjustment tomorrow. But the fundamentals remain: consistency, completeness, and quality always win.

Looking ahead, Google is placing increasing emphasis on user experience signals, review quality (not just quantity), and genuine engagement metrics. The practices that will dominate local search in 2025 and beyond are those that focus on building authentic online presences rather than gaming the system.

Voice search is changing how people find local businesses. Instead of typing “dentist London,” people are asking their devices, “Where’s the best dentist near me?” This shift requires optimising for natural language queries and question-based keywords. The forward-thinking practices are already adapting their content strategies therefore.

Artificial intelligence is also playing a larger role in local search rankings. Google’s algorithms are getting better at understanding context, user intent, and business quality beyond simple signals like keyword matching. This means that genuine quality—real patient satisfaction, authentic reviews, and comprehensive service offerings—will matter more than ever.

The dentist outranking you today might not be doing anything revolutionary. They’re just executing the fundamentals consistently and thoroughly. They’ve claimed every relevant directory listing, ensured NAP consistency across the web, optimised their profiles completely, generated reviews systematically, and monitored their performance regularly.

You can catch up. It requires an investment of time, possibly money if you hire help, and definitely patience. Local SEO isn’t an overnight fix—it’s a marathon, not a sprint. But the practices that commit to systematic optimisation see results within 3-6 months, and those results compound over time.

Start with an audit of your current directory presence. Where are you listed? Is your information consistent? Are your profiles complete? Then create a prioritised action plan: fix the most vital issues first (NAP inconsistencies, unclaimed major directories), then work through the optimisation checklist systematically.

Remember that your competitors aren’t standing still. They’re continuing to optimise, generate reviews, and improve their online presence. This isn’t a one-time project—it’s an ongoing commitment to maintaining and improving your local search visibility.

The good news? Most dental practices still aren’t doing this well. Even in competitive markets, there are opportunities for practices that commit to excellence in directory optimisation and local SEO. The barrier isn’t knowledge—it’s execution. Now you have the knowledge. The question is: will you execute?

The dentist outranking you isn’t lucky. They’re intentional. They’ve invested in their online presence the same way they’ve invested in their clinical skills and practice equipment. They understand that in 2025, your online visibility is as important as your clinical knowledge—because if patients can’t find you, your skills don’t matter.

Take action today. Start with one directory, one profile optimisation, one review request. Build momentum through consistent execution. Six months from now, you could be the dentist that others are wondering about: “Why is this dentist outranking mine?”