Arklavo

The minimum order at Arklavo is just one item, and the shop reiterates this point on almost every page. The company sells logo-personalised clothing and accessories for small teams, mainly in the United States, and also delivers to Canada, the United Kingdom, the European Union, Australia and New Zealand. The website runs on Shopify. The Trustpilot profile states that the business started out as a shop selling personalised T-shirts and adopted its current name when it shifted its focus to direct orders from companies.

The Arklavo catalogue includes T-shirts, polo shirts, hoodies, jackets and waistcoats, caps in various styles, beanies, shorts, rucksacks, bags and mugs. The core items come from well-known manufacturers: Gildan, Bella+Canvas, Comfort Colors and AS Colour for T-shirts; Champion, adidas, Under Armour and Columbia for the more expensive range; and Yupoong for caps. In the collections, a printed Gildan T-shirt starts at $7.99, an embroidered Yupoong beanie costs $33.99, a printed adidas polo shirt is $44.99, and an embroidered Under Armour hoodie goes up to $81. The range is also categorised by sector, with sections for restaurants, courier services, construction, gyms, bars and non-profit organisations.

The most useful feature is the in-browser design studio. It accepts PNG, JPG, SVG, PDF, AI and EPS files, places the logo on the product in real time and does not require an account. Before production, the customer receives a free digital proof, and Arklavo states that it retains the file and colour specifications for repeat orders, which is practical for a company that places orders frequently. For larger teams, there is a quotation form, with a same-day response guaranteed.

The returns policy is worded more carefully than the rest of the website. Personalised products cannot be returned due to a change of mind or a size chosen incorrectly by the customer, and any defects or discrepancies from the confirmed order must be reported within 30 days, accompanied by photographs. If the company confirms the issue, it will remake the item; where this is not possible, it will refund the money within 14 days of approval. Colour differences compared to the screen and minor variations in stitching are explicitly excluded, which narrows the scope of the promise on the homepage, where it states that any faulty order will be remade free of charge.

Contact details are easy to find. Arklavo displays a telephone number, a chat function, an address in Delaware and a form where the customer selects the reason for their enquiry – for example, a team order or an urgent order – with opening hours from Monday to Friday, 9.00–18.00 Eastern Time. The promised response arrives within one working hour.

Delivery times and costs that vary from page to page

On the homepage, Arklavo states that dispatch from the US takes approximately two days. The delivery and pricing pages give a different estimate: production takes between 3 and 7 working days, depending on the decoration method, and it usually takes between 7 and 14 working days from order to delivery. Standard delivery costs $8.99, whilst express delivery costs $24.99, via FedEx, UPS, DHL or the national postal service. The threshold for free delivery is sometimes listed as $150 and at other times as $100.

The pricing page lists the cost of decoration separately: embroidery costs between $8 and $15 per item, whilst DTG printing and screen printing start at $6 and $5 respectively. Volume discounts apply only to decoration and increase in stages, from 10 per cent for 25 items up to 20 per cent for orders over 100, the threshold at which 'free set-up' is also mentioned. This wording contradicts the banner in the header, which promises zero set-up fees for any quantity. Nor do the lists of methods match: the homepage lists embroidery, DTG, screen printing and DTF, whilst the FAQs section retains the first two and replaces the others with heat transfer.

Even harder to reconcile is where Arklavo has its products decorated. The homepage and an article in the trade magazine *Impressions* mention decoration carried out in the US, in their own workshop. The 'About Us' page refers to local and regional printing partners and a global delivery operation. Both versions may be partly true – for example, using their own workshop for US orders and partners for the rest of the world – but the website does not explain this division.

The same 'About Us' page puts the number of Arklavo customers at over 1,000, compared to over 13,000 elsewhere on the site, and several links from there lead to a subdomain of the Lovable platform, a web application builder. On the delivery page, the section on bulk orders still contains the generic text from the Shopify template. These are editorial oversights, unrelated to the quality of the embroidery, and suggest that the pages were checked in a hurry.

Judge.me reviews and the Trustpilot profile

In the header, Arklavo displays a rating of 4.8 out of over 13,000 reviews, collected via the Judge.me app. On the product pages, the review counts look strangely uniform: for items in the collections, they range from 27 to 47 reviews, and the figure 47 appears repeatedly. The logo wall features Zendesk, Airbnb, Etsy and White Claw, but the case studies on the blog mention a clinic in Sacramento or a bakery in Nashville, with customers referred to only by their first names. Many of them begin with the same sentence and are signed by "Shopify API", meaning they were published automatically.

Outside the website, the volume drops sharply: Arklavo's claimed profile on Trustpilot has 16 reviews – over eight hundred times fewer than the Judge.me counter – and a score of 4.4. The platform notes that the company has not recently invited customers to write reviews. Customers praise the embroidery on the caps and a logo recreated from a screenshot for a polo shirt, whilst one order was delayed and arrived with the colours mixed up, which was rectified free of charge. Several mention a Conor who helped them, and Impressions magazine presents Conor Smart as the founder.

On G2, Arklavo has a single five-star review. Scam Detector gives it an automated score of 38.9 out of 100, calculated from technical indicators, and therefore of little relevance to the quality of orders. The address in Wilmington, Delaware, is that of the Corporation Trust Centre, a registered agent used on paper by hundreds of thousands of companies, so it proves, at most, that the company is registered in that state. The terms of use do not name the legal entity, and Trustpilot displays a different telephone number to the one on the website.

For the owner of a café or a small plumbing firm who needs five to ten embroidered polo shirts, Arklavo has the right formula on paper: no minimum order quantity and a digital proof before production. For an event with a fixed date, a reliable estimate is based on the 7 to 14 working days stated on the delivery page, with the promise of a possible two-day bonus. An initial order of two or three items, with the proof saved and checked upon receipt, quickly reveals whether the embroidery and colours are correct, before placing an order for the whole team.

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