Portal Paraguay

A single entry point for state services

Portal Paraguay is the official citizen portal of the government of the Republic of Paraguay. It concentrates in one site the practical information needed for dealing with the public administration: which institution is responsible for a given procedure, what documents must be presented, what the fees are, where the offices are located and at what hours they receive the public. The portal is maintained by the Ministry of Information and Communication Technologies, known by its Spanish acronym MITIC, the body that coordinates electronic government policy across the executive branch.

Coverage extends to the whole state apparatus. Ministries, secretariats with ministerial rank, decentralized agencies, regulators and public enterprises each have a presence on the portal, so a resident does not need to know in advance which office handles a matter in order to find it. Paraguayan public bodies are collectively known as OEE, short for organs and entities of the state, and the portal uses that grouping to organize its directory pages.

What the portal publishes

The catalog of procedures

The core of the site is a searchable catalog of administrative procedures, called tramites in Spanish. Each entry follows the same structure: a short description, the list of requirements, the cost in guaranies, the estimated processing time, the responsible institution and the addresses and schedules of the offices where the paperwork is received. Entries can be browsed by institution, by subject or through free text search. Commonly consulted groups include:

• Identity documents, passports and criminal record certificates
• Civil registry records such as birth and marriage certificates
• Vehicle, driver and transport paperwork
• Business formalization, taxes and social security

Where a procedure can be completed electronically, the catalog points the applicant to the corresponding online service. Where it cannot, the entry still spares the applicant a first trip to an office just to ask what to bring. Appointment booking for identity cards and passports, one of the most requested services, moved online through this route, and the portal explains step by step how to schedule a visit to the identification offices of the national police.

Institution pages and the telephone guide

Every organ and entity of the state has a standard institutional page listing its mandate, current authorities, street address, opening hours and official contact channels. A companion telephone guide collects switchboard numbers across the administration, a separate catalog gathers the official mobile applications published by state institutions, and a news section republishes announcements from the presidency and the ministries. For questions the site does not answer, the government operates a call center on the short number 151, reachable from landlines in Asuncion and from mobile networks throughout the country.

Digital government under MITIC

MITIC was created by Law 6207 of 2018, which raised the earlier National Secretariat of Information and Communication Technologies to the rank of ministry. Alongside the portal, the ministry runs the shared infrastructure on which Paraguayan electronic services depend. This includes the state data center, the interoperability platform through which institutions exchange data instead of asking citizens for the same certificate twice, and the electronic identity scheme that gives residents a single verified account for signing in to public services.

The ministry also houses CERT-PY, the national computer emergency response team. CERT-PY publishes security advisories, tracks vulnerabilities that affect Paraguayan networks and coordinates the handling of incidents reported by public and private organizations. Policy documents produced by MITIC include the national cybersecurity strategy and the digital agenda, a multi-year plan covering connectivity, online services and technology skills.

Several companion sites complete the government web presence. A unified public information portal receives freedom of information requests under Law 5282 of 2014, the statute that regulates citizen access to public documents. A separate portal takes reports and complaints about public services, and an open data site publishes machine readable datasets from state institutions. The ministry has also issued guidance for public bodies on institutional communication, web standards and social media use, which explains the uniform appearance of much of the Paraguayan government web.

Programs, offices and contact

Beyond platforms, MITIC executes connectivity and digital inclusion programs. Recent lines of work have included connectivity projects for schools and other public institutions, free basic training in internet use and office software for adults, scholarship schemes that finance technology courses for young Paraguayans, and support for the adoption of electronic documents and digital signatures inside the administration. The ministry has likewise hosted regional meetings on technology policy, among them discussions on the governance of artificial intelligence.

The ministry works from the Complejo Santos office block at Gral. Santos 1170, near the corner with Concordia street in Asuncion. The switchboard answers at +595 21 217 9000 during business hours, and correspondence enters through the general secretariat desk at the same address. Questions about specific procedures listed on the portal are handled by the 151 call center rather than by the ministry itself.

The portal is published in Spanish. Paraguay recognizes Guarani as a co-official language alongside Spanish, and institutional names across the government web reflect that bilingual usage.

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