Tiffany Light Direct operates as a UK-based online retailer specializing in Tiffany-style stained glass lighting fixtures for residential spaces. The company is based in Melton Mowbray, Leicestershire, and markets itself as offering Europe's largest selection of Tiffany lighting with over 13,000 products available through its e-commerce platform. The business focuses exclusively on handcrafted stained glass fixtures that replicate the aesthetic techniques developed by Louis Comfort Tiffany in the early 1900s, targeting customers who want Art Nouveau-inspired lighting without commissioning custom pieces.

The product catalog divides into several main categories based on fixture type. Table lamps represent the largest segment with over 1,087 different designs available, ranging from small desk pieces to larger decorative lamps suitable for side tables and console surfaces. Pendant lights offer hanging options for kitchens, dining areas, and entryways. Wall lights provide 159 mounted fixture options including sconces for hallways, bedrooms, and ambient lighting applications. Flush mount ceiling lights attach directly to ceilings in rooms with limited height clearance. Chandeliers create statement pieces for dining rooms, foyers, and living spaces with multiple light configurations.

Design styles organize the inventory by decorative motifs rather than just fixture types. Dragonfly patterns feature insects with detailed wing designs in colored glass. Grape styles incorporate clusters of fruit and vine elements. Rose designs showcase floral patterns with petal arrangements. Sunflower fixtures display bold circular blooms with radiating petals. Wisteria styles cascade with hanging flower clusters. Butterfly patterns show winged insects in various flight positions. Additional categories include baroque with ornate European styling, palace designs with formal elegance, Mediterranean influences with warm color palettes, and hummingbird motifs capturing birds mid-flight.

The manufacturing process emphasizes traditional handcrafting methods. In-house artists create original designs blending Art Nouveau elements with contemporary aesthetics. Workers hand-select each piece of stained glass based on color purity, texture consistency, and light transmission properties. Individual glass pieces receive hand-polishing to smooth edges and create refined finishes. Craftsmen arrange glass sections following design templates to maintain color balance and pattern alignment. Each completed lampshade gets manual cleaning to remove manufacturing residue and maximize glass clarity. Quality inspections verify craftsmanship standards, electrical safety, and structural integrity before products ship to customers.

Pricing demonstrates significant variation based on size, complexity, and materials. Entry-level items like basic wall sconces start around £100-£150. Mid-range table lamps and smaller pendants typically fall between £250-£450. Larger chandeliers and elaborate multi-light fixtures reach £600-£850. The site displays both sale prices and higher "regular" prices, with discounts commonly showing reductions of 30-50%. This pricing model positions products below custom artisan rates while maintaining perceived value through discount presentation. The pricing structure includes all components needed for installation, with detailed instructions and matching accessories provided with each fixture.

Shipping policies vary by destination and order value. UK customers receive free delivery on orders exceeding £70, with a £5.99 charge for smaller orders. The company ships internationally to EU countries, the United States, and Canada, with additional fees based on destination and order size. For US and Canadian orders, shipping costs range from $88 (£70) for orders up to $151, scaling to $328 (£260) for orders above $631. Processing takes 2-4 business days for order preparation, quality checks, and packaging. Delivery partners DPD and DHL provide one-hour delivery windows rather than all-day waiting periods. Standard shipping completes within 1-6 business days domestically, with international orders allowing 5-10 additional working days.

Customer support operates through multiple contact methods. The business maintains phone availability at 01572 720599 during office hours of 9:00 AM to 5:00 PM Monday through Friday. Email contact happens through service@tiffanylightdirect.co.uk for general inquiries and sales@tiffanylightingdirect.co.uk for customer service matters. Live chat becomes available during business hours through an on-screen help icon. A contact form on the website provides an alternative for written queries. The company also offers local warehouse collection for customers who prefer picking up orders rather than waiting for delivery.

Return and exchange policies give UK customers 90 days from delivery to change their minds about purchases. The company arranges free returns through Evri courier service, directing customers to complete a form for drop-off point locations. For damaged or defective products, customers must report issues within 48 hours of delivery with photos documenting the damage. The company then discusses either replacement or refund options. Commercial contracts involving business buyers carry a 35% restocking charge on returns. International returns from EU, US, and Canadian customers follow different procedures without the free return arrangement UK customers receive.

Customer feedback collected through Feefo and Trustpilot shows over 6,430 reviews with "Exceptional" ratings cited by the company. Common themes in customer comments include satisfaction with product quality, appreciation for careful double-boxing of fragile items, and positive experiences with customer service responsiveness. Some reviews mention delivery times taking several days before items ship from the warehouse, and occasional concerns about tracking information not being automatically sent. The extensive review history provides prospective buyers with substantial feedback about product quality, packaging standards, and service experiences before making purchase decisions.

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