PrimeCare Orthotics & Prosthetics works in the orthotic and prosthetic device sector, serving individuals who need custom-fitted mobility solutions. The company has operated in New Mexico since 2009, focusing on both upper and lower limb prosthetics plus orthotic braces and supports. Their client base spans residential areas including Las Cruces, Albuquerque, El Paso, and Ciudad Juarez.

The business offers two primary service lines. Custom prosthetics address needs ranging from below-the-knee and above-the-knee leg prosthetics to upper limb solutions including shoulder, elbow, wrist, hand, and finger prostheses. Orthotic devices include custom braces, guards, and splints designed to support joints, muscles, or skeletal structures. Their orthotics handle conditions like neuromuscular disorders, stroke management, sports performance enhancement, and pre- or post-operative care.

They work with Ossur's Direct Socket System technology for prosthetic fabrication. This approach delivers what the company reports as a 30% increase in patient comfort compared to traditional socket systems. The direct socket design focuses on structural integrity and energy transfer, fitting each patient's unique residual limb. Same-day service means patients can receive fittings without extended wait times. The socket selection includes accessories like vacuums, pin locks, and liners tailored to individual requirements.

Pediatric services form a specialized part of their practice. The team selects components from manufacturers that balance function with minimal weight, allowing children maximum mobility while maintaining stability. Running and athletic prosthetics cater to clients with active lifestyles who need equipment that can handle higher impact activities. The company works with microprocessor technology for above-the-knee prosthetics, which provides adaptive control for different walking speeds and terrain.

The staff includes bilingual team members who communicate in both English and Spanish. This language capability addresses the needs of patients from both U.S. and Mexican communities in the border region. The team undergoes specialized training in prosthetic and orthotic fitting techniques. State-of-the-art diagnostic equipment aids in creating accurate measurements and treatment plans for each patient's specific situation.

The initial appointment process starts with prosthetists reviewing medical history and discussing mobility goals. Technicians take measurements to fabricate devices and coordinate with insurance agencies for approval, which typically takes about one week. The company works with various insurance providers including HMOs, PPOs, and Medicare. They offer personalized payment arrangements and provide cost estimates before treatment begins. Patients need to bring prescription information, insurance details, and a photo ID for their first visit.

Operating hours run Monday through Friday from 9:00 AM to 5:00 PM, with the facility closed on weekends. Free consultations are available for prospective patients who want to discuss their options before committing to treatment. The company maintains a BBB accreditation with an A+ rating. They have two clinic locations—one in Las Cruces and another in Albuquerque—to serve patients across different regions of New Mexico.

Contact methods include an online form submission system on their website where patients can request consultations or ask questions about services. Payment options include major credit cards (Visa, MasterCard, American Express), debit cards, personal checks, and financing arrangements for those who qualify. The company accepts fax communications for medical documentation and insurance processing. Their website features patient success stories that detail specific cases and outcomes from their prosthetic and orthotic treatments.

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