Midwest Supply, established in 2015, stands out as a top choice for professionals seeking MRO (maintenance, repair, and operations) supplies. Specializing in industrial supplies, plumbing, HVAC equipment, and sensors, their online store boasts an extensive selection of over 50,000 products, ensuring customers can find exactly what they need for any project.
Known for exceptional customer service, Midwest Supply offers competitive pricing, quantity discounts, and round-the-clock support, making them a reliable partner for businesses and individuals alike. Their knowledgeable team provides valuable guidance in selecting the right tools and products, enhancing the shopping experience.
The company's commitment to customer satisfaction is evident in their hassle-free shipping and return policies. They provide fast shipping nationwide, with free shipping on orders over $999, and boast a straightforward return policy with a 60-day limit post-delivery. While a 25% restocking fee applies to returns, exceptions are made for items damaged in transit or defective within the warranty period.
Midwest Supply also prioritizes product quality and integrity. For returns, items must be unused, in original condition, and in their original packaging. This policy ensures that all customers receive products that meet the highest standards.
For warranty claims outside the 60-day limit, Midwest Supply offers support and facilitates the return process. However, warranty returns may result in credit only against the original order, and advance replacement parts are not shipped at no charge.
In terms of product exclusions, several types of goods such as downloadable software, dampers, tanks, and custom parts are non-returnable. This policy is in place to maintain the integrity and specialization of their product offerings.
Midwest Supply's approach to handling claims on receipt of damaged goods is prompt and customer-centric. Claims must be made within specific timeframes, ensuring quick resolution and customer satisfaction.
Overall, Midwest Supply is known for its professionalism, efficiency, and dedication to meeting the diverse needs of its clients. With a focus on providing high-quality products at reasonable prices, they have established themselves as a trusted provider in the MRO supply industry.
2155 Stonington Ave Unit 203,
Phone: (847) 773-1023