Propane is one of those fuels that shows up everywhere once you look: backyard grills, forklift fleets, grain dryers, greenhouses, construction heaters. Ferrellgas has been supplying it since 1939, which puts the company at over 85 years in the business, and it now operates as an employee-owned enterprise, an ownership structure that is genuinely uncommon at this scale. Reading through the site, the first thing that registers is the sheer breadth: Ferrellgas is trying to cover the home, the farm, and the factory floor simultaneously, and the page layout makes that explicit from the start.
On the residential side, Ferrellgas offers what most households would expect from a propane supplier and a bit more besides. Delivery covers home heating, kitchen and household appliances, fireplaces, standby generators, space heaters, and the patio and deck equipment that round out most residential propane use. None of that is unusual, but the site lays each application out clearly enough that a homeowner weighing a fuel switch can see where propane fits in their house before making any calls.
The commercial and agricultural sections are where Ferrellgas reads as more than a tank-and-truck operation. On the business side, propane is available for industrial processes, forklift fuel, commercial heating, construction sites, fleet vehicles, and landscaping crews. Farms get a set of dedicated services: crop drying, irrigation engine fuel, greenhouse heating, equipment power, and livestock warmth. These are not throwaway category labels. Anyone who has run a grain dryer through a wet harvest season or kept a greenhouse alive through a cold snap knows that propane is a working production input, and Ferrellgas addresses those buyers in their own terms instead of folding them into a generic commercial page.
Delivery scheduling is spelled out with some care, and for propane that specificity has real stakes in a way it would not for, say, a streaming subscription. Running a tank dry in January is a genuine problem, not a minor inconvenience. Ferrellgas offers Auto Fill, where deliveries are scheduled automatically based on expected usage, and Will Call, where the customer orders when needed. Digital Tank Monitoring tracks levels remotely so neither side has to guess, and a Platinum Plus membership tier sits above the standard plans. Tank installation, sizing guidance, and cylinder exchanges round out the practical side.
Account management runs through an online portal at MyFerrellgas.com, where customers can handle their account, request a refill, and pull a quote without picking up the phone. The main number is prominent on the homepage, and the quote tool and refill forms are reachable directly from the site. Ferrellgas also provides 24/7 emergency support, which for a fuel that can leak is a real operational requirement and not a throwaway promise. Getting in touch is straightforward across multiple channels, and the company does not bury access behind layers of navigation. That ease helps existing customers who may need to report a delivery problem or adjust a schedule on short notice.
Where the picture gets complicated
The infrastructure and the service catalogue at Ferrellgas are substantial, but public customer sentiment runs well below what the operational breadth would suggest. On Yelp the company averages 2.0 out of 5 across 808 reviews. On PissedConsumer the figure is 1.4 out of 5 from 222 reviews. Those are large samples, not a handful of bad days, and they describe a pattern of frustration rather than isolated incidents. ConsumerAffairs carries reviews too, and Trustpilot shows 51 entries, though the rating there was not clear from what was available for review.
A company can have an impressive national network and still leave a large share of customers poorly served, and the numbers above point to exactly that gap for Ferrellgas. Propane complaints tend to cluster around billing disputes, delivery timing, and the cost structure around refills and tank rentals. A score below 2.0 across hundreds of reviews usually reflects friction on those specific points. None of it erases the operational scope, but a prospective customer going in without that knowledge risks an unpleasant surprise. The contract terms and pricing structure are worth pinning down in writing early, well ahead of any first delivery.
One counterweight: employee reviews on Glassdoor sit at 3.0 out of 5 from 351 responses, which is middling but noticeably better than the customer-facing scores. That split is common at large field-service companies, where the core work is steady but the customer experience varies by local branch, driver, and whatever went wrong on a given route. It does not resolve the customer complaints. It does hint that the problems may be uneven across the Ferrellgas network rather than uniform.
Overall, Ferrellgas occupies a legitimate position as a long-established national propane supplier with wide residential, commercial, and agricultural coverage, sensible delivery options, and accessible contact channels. The foundation is solid. But the customer review scores are low enough, across enough responses, that the recommendation has to come with a caveat. Ferrellgas is worth contacting for a quote, especially where local coverage options are limited or where agricultural and industrial services are hard to source through smaller regional operators. The weak satisfaction record, though, argues for comparing prices carefully, reading contract fine print, and treating the relationship as one to monitor actively. The capacity is there on paper; whether a given customer benefits from it depends heavily on which branch and which crew is doing the work.
