Aerial Supplies USA is an American online shop that sells equipment for aerial fitness, run out of Dallas, Texas under the storefront aerialsusa.com. The catalogue at Aerial Supplies USA centres on the gear a circus or aerial yoga practitioner needs to get off the ground: aerial silks made from Nylon Tricot fabric, lyra hoops, yoga hammocks, and the smaller pieces that go with them. The silks can be bought rigged or un-rigged, which is a sensible split, since an experienced rigger often wants to assemble the system to their own preference while a beginner usually wants it ready to hang.

Hardware certifications and shipping options

What gives the product side credibility is the hardware bundled with the silk kits. The listings at Aerial Supplies USA describe CE- and EN-rated components: professional carabiners, swivels, Daisy Chains, and Figure-8 descenders. Anyone who has spent time around aerial work knows that the fabric is rarely the part that fails, the connection points are, so specifying rated hardware is the right thing to be loud about. It tells a buyer that the kit was put together by someone who understands the load and the certification standards, a level of care a reseller pushing fabric by the metre tends to skip. Free shipping is offered across the store, which removes one of the usual irritations of ordering bulky gym equipment.

Custom equipment for studios

Aerial Supplies USA positions itself with the line "USA's Leading Professional Aerial Equipment," and the Facebook page repeats the theme, describing a large range of unique and custom aerial equipment. That custom angle is worth flagging for studio owners, because a venue with an unusual rig height or a specific colour scheme often cannot use an off-the-shelf length. If the custom service delivers and replies quickly, it is the sort of thing that separates a specialist supplier from a general sporting-goods outlet. The Facebook presence itself is modest, sitting at 63 likes, so Aerial Supplies USA is small by social-media measures even if the product knowledge runs deep.

Verified purchase reviews only

One detail on the product pages of Aerial Supplies USA deserves a note. User reviews appear, but only to verified purchasers, meaning a casual visitor cannot read customer feedback before buying. There are two ways to read that. It guards against fake reviews and spam, which is defensible. It also means the average shopper has no on-site social proof to lean on and has to take the marketing language at face value. For a category that leans heavily on trust, hiding the feedback is a double-edged choice.

Customer service delays reported on Reddit

That brings the reputation question to the front, and here Aerial Supplies USA has some explaining to do. The strongest outside account comes from Reddit's r/Aerials community, where one buyer wrote a detailed and unhappy post: an order confirmation that took a week to arrive despite repeated follow-ups, no tracking number supplied, and errors in how the order was filled.

Tellingly, the same reviewer mentioned that a tracking number materialised shortly after they posted a public Google review, which suggests the company moves faster when its reputation is on the line than when a customer is quietly waiting. A second thread on the same subreddit raises the possibility of overseas shipping with extra charges landing on the buyer when the parcel arrives, which would matter to anyone who assumed "USA" in the name meant domestic dispatch with no surprises at the door.

Set against that, the formal review platforms are quiet rather than damning. No ratings turned up on Google, Trustpilot, Yelp, or the BBB for Aerial Supplies USA, and a listing on Complete-Reviews shows zero reviews. The Facebook page carries no visible star rating. So the picture is less a wall of complaints directed at Aerial Supplies USA than a near-absence of independent verification, punctuated by a couple of pointed negative experiences. For a shop that calls itself a leading professional supplier, that absence is itself a caution. A buyer cannot easily confirm the claim, and the loudest voices that do exist are wary.

Checking contact information before ordering

Contact transparency is harder to assess than it should be for Aerial Supplies USA. The live site blocks automated access, so the on-site contact route could not be confirmed directly. A third-party source does surface a mailing address in Dallas (the W. Commerce Street location), which is something, but no phone number or email address came up in any of the searches. A mailing address alone is a weak contact channel for a business where buyers in the negative reports were already struggling to get a response. If you are spending a few hundred dollars on rigging that your body will hang from, you want a phone number that someone answers, and that is the piece that could not be verified.

None of this makes Aerial Supplies USA a business to avoid outright. The product specification is genuinely good, the hardware certifications are the right ones, the rigged-or-un-rigged option shows an understanding of the customer base, and the custom work could be valuable to a studio. The gear knowledge reads as authentic. The problem sits squarely on the operational and trust side: slow communication in at least one documented case, hidden customer reviews, possible import surprises, and a contact setup that may amount to little more than a mailing address. Those are exactly the failure points that turn an exciting equipment purchase into weeks of anxiety.

For a hobbyist buying a first silk set, the safer move is to treat Aerial Supplies USA as a real option but to test it with a direct question before placing an order. Email or message the store with a concrete question about a product or the custom service, and judge how quickly and clearly the reply comes. Ask directly whether the item ships from within the United States or from overseas, and whether any customs or arrival charges could apply. If the response is prompt and the shipping answer is clean, the quality of the gear makes the purchase worth considering. If the reply is slow or vague, the Reddit accounts will have said what needed saying about Aerial Supplies USA.