Sagacent Technologies is a managed IT services and cybersecurity company that's been serving businesses in the San Jose, California area for close to 25 years. That's a pretty long run in an industry where tech firms pop up and disappear all the time. The company works with small and medium-sized businesses across a range of industries, from healthcare practices and legal firms to manufacturing companies and retail operations. Their main focus? Keeping client networks running smoothly while protecting them from the ever-growing threat of cyberattacks.

The service lineup at Sagacent breaks down into several categories. Their managed IT solutions handle the day-to-day technology needs most businesses face—things like network monitoring, maintenance, and technical support. For companies that already have in-house IT staff but need extra help, they offer co-managed IT services. This setup lets internal teams focus on bigger projects while Sagacent handles routine tasks and fills in knowledge gaps, particularly around security and compliance. In my opinion, this flexible approach makes sense for growing businesses that aren't quite ready to fully outsource but need specialized expertise.

Cybersecurity sits at the heart of what Sagacent does. With ransomware and data breaches making headlines constantly, having someone watch your back 24/7 isn't a luxury anymore—it's pretty much a necessity. The company provides endpoint detection, intrusion prevention, security audits, and employee training programs designed to stop threats before they cause damage. They also help businesses meet regulatory requirements like HIPAA, PCI-DSS, and GDPR through their compliance solutions.

Cloud services and data backup round out the offerings. The cloud side covers software as a service, infrastructure options, and the usual remote access tools businesses need these days. Their backup and disaster recovery services aim to minimize downtime when something goes wrong. You know how it is—hard drives fail, ransomware strikes, accidents happen. Having secure offsite backups can be the difference between a minor inconvenience and a business-ending catastrophe.

Sagacent uses a three-step process when taking on new clients. First comes a technology assessment where they look at the entire IT setup—hardware, software, security measures, workflows, the whole picture. Then they present their findings with recommendations tailored to the business. Finally, they implement the solutions and provide ongoing support. As a reviewer, I appreciate that they don't just jump in and start changing things without understanding how a business actually operates.

The company has picked up quite a few industry recognitions over the years. They ranked #58 on Channel Futures' 2024 MSP 501 list, which tracks the top managed service providers globally. They've also landed on MSSP Alert's Top 250 MSSPs list multiple times and received the NextGen 101 Award for their work in cybersecurity. These aren't participation trophies—the MSP 501 rankings in particular are based on annual revenue, revenue growth, and business metrics that show actual performance.

Their client base spans healthcare, manufacturing, accounting, wealth management, construction, and financial services, among others. The case studies on their site highlight work with legal firms, insurance offices, and medical practices. Each of these industries has its own compliance headaches and security concerns, so serving such a varied client mix suggests the team knows how to adapt their approach based on what each business actually needs. For companies in the San Jose area looking for IT support that goes beyond just fixing broken computers, Sagacent Technologies appears to offer a solid range of services backed by a track record spanning more than two decades.

---