Outsource Live Chat is a service that offers managed live chats in both English and Spanish round the clock, every day of the year. Positioned as a trusted partner for outsourcing live chat services, the company has a track record of improving performance, achieving organizational goals, and reducing costs for their clients.
One of the features that defines Outsource Live Chat's approach is the personalized conversations it has with its clients. The company centers all of its activities around its clients, listening to them and working with them to achieve set targets, and enhance efficiency while reducing expenses. Their stated passion is customer satisfaction and they are willing to go the extra mile in meeting customer needs.
Outsource Live Chat also caters to a multilingual clientele, with a special focus on live chat services in Spanish for those with a Spanish-speaking customer base. This provides a critical advantage for businesses that have a diverse or international audience.
Another distinguishing attribute of the service is its 24/7 availability. Outsource Live Chat ensures they are accessible at all hours, every day of the year, and this inclusively extends to all holidays. This round-the-clock service is likely a important advantage for companies with customers from different time zones or with non-standard operating hours.
Customers can expect a quick response time, with the company aiming to respond to incoming chat requests within 30 seconds. Additionally, Outsource Live Chat has a Service Level Agreement guaranteeing an availability rate of 99.9% and a customer satisfaction rate of not less than 95%. This express commitment towards quick responses and high availability likely ensures uninterrupted customer service and high satisfaction levels.
Verdict: Outsource Live Chat offers 24/7 managed live chat services with a focus on personalization, customer satisfaction, and multilingual support. They prioritize responsiveness and high availability, hence offering a reliable outsourcing solution for businesses with diverse or international customer bases and those seeking to improve efficiency while reducing costs.
